House rules

To make your visit as pleasant as possible, we ask you to keep the following house rules in mind.

General

If you already have an appointment, there is no need to report at the desk: take a seat in the waiting room and your therapist will collect you at the agreed time.
If your therapist has not collected you 10 minutes after your appointment time, please let us know at the desk.
Smoking is not allowed anywhere in the practice.
Please keep valuables with you; the practice is not liable for loss or theft of belongings in the waiting room, building or grounds.
Please park your bike or car so that others are not inconvenienced.
If you cannot make your appointment, please cancel in time: appointments cancelled less than 24 hours in advance are charged (€ 22.50). Outside opening hours you can leave a voicemail or send an email.

Every physiotherapist is BIG-registered and bound by professional confidentiality.
Your data is processed in an electronic patient file, in line with Dutch privacy and healthcare legislation (GDPR/AVG, WGBO).

Physiotherapy is reimbursed through your supplementary insurance; the number of covered sessions depends on your package. We have contracts with all Dutch insurers and bill them directly.
The full rates list is available at the desk and on our rates page.

Please wear suitable clothing and clean (sports) shoes in the exercise room.
Bring a towel and wipe down equipment after use with your towel or the materials provided.

Not satisfied, or do you have ideas to improve our service? We genuinely appreciate hearing it.
If you have a complaint, you can discuss it with your therapist or use the official KNGF complaints procedure; a leaflet is available in the waiting room.

No referral needed. Usually seen within one working day, at any of our three locations in Eindhoven.